Refund Policy

At Krivi Herbals Private Limited, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.

1. Eligibility for Refunds
You may request a refund within 2 days of receiving your order. To be eligible for a refund, items must be unused and in their original packaging.

2. Non-Refundable Items
Certain products are non-refundable, including:

• Opened or used cosmetics
• Gift cards
• Sale items

3. How to Request a Refund
To initiate a refund:

• Contact us at kriviherbals@gmail.com with your order number and reason for the refund.
• We may ask for photos of the product if it is damaged or defective.

4. Processing Your Refund
Once your request is approved, we will process your refund within 5-8 business days. Refunds will be issued to the original payment method.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).

6. Exchanges
If you would like to exchange an item for a different product, please follow the same steps as above to request a return. Once we receive the returned item, you can place a new order for the desired product.

7. Changes to This Policy
We may update this refund policy from time to time. We will notify you of any changes by posting the new policy on our website.

8. Contact Us
If you have any questions about our refund policy, please contact us at kriviherbals@gmail.com